Pre - Test Ascott DNA Training

Sebastian is the General Manager of a boutique hotel in a popular tourist destination. He wants to ensure his hotel stands out in a competitive market by offering exceptional service and creating memorable experiences for the guests. He also sets specific goals for the hotel, such as a certain guest satisfaction rating and increasing the hotel's occupancy rate by a set percentage.
Which Ascott Core Values Sebastian embody?

• Winning Mindset

• Enterprising

• Respect

• Integrity

Eko is an operational leader that lead six department in his hotel. To maintain high standards of service and high associate satisfaction, Eko encourages his department leaders to share their ideas for improving the hotel's operations and guest experiences. He offers incentives for innovative suggestions that lead to positive changes.

By encouraging the leaders to create an innovation, Which Ascott Core Values does Eko embody?

• Winning Mindset

• Enterprising

• Respect

• Integrity

Lucas is the manager of luxury resort hotel on a tropical island. He has a special treatment for his associates that leads to high staff morale, rentention and positive work culture by recognizing his team's hard work through praise and rewards. He also gives constructive feedback and opportunities for growth for his associates.

Which Ascott Core Values does Lucas embody?

• Winning Mindset

• Enterprising

• Respect

• Integrity

Olivia is the property leader of mid-size hotel in the busy city. She takes a value driven approach to managing the hotel, especially in her interactions with third parties. Olivia upholds ethical business practices in dealings with suppliers, vendors and partners. She seeks to establish mutually beneficial relationships based on honesty.

Which Ascott Core Values does Olivia embody?

• Winning Mindset

• Enterprising

• Respect

• Integrity

Which of the following action is not embodying Winning Mindset Value?

• Being able to bounce back from failures and seeing it as opportunities for learning and growth

• Winning at the expense of others that involves unethical behaviors.

Which of the following action is embodying Integrity Values?

• Being inconsistence in words and actions

• Having a zero tolerance for fraud, bribery and corruption actions.

Cleo, as the GM of the hotel, decorates his hotel lobby with artwork, furniture, and accessories crafted by local artisans. The decor reflects the culture and heritage of the region, giving the guests a sense of place.

Which Ascott Brand Promises does Cleo embody?

• Local Touch

• Individuality

• Feeling at Home

• Exceeding Expectations

Maya as a front office manager always maintaining high standards of service for her guests. She maintains guest profile that include individual preferences and past feedback. This information is used to tailor personalized service to her guests.

Which Ascott Brand Promises does Maya embody?

• Local Touch

• Individuality

• Feeling at Home

• Exceeding Expectations

"Providing warm and welcoming atmosphere that fulfill the guest's emotional and psychological well being to make our guest have a sense of home-like convenience.

Which Ascott Brand Promises the statement represents?

• Local Touch

• Individuality

• Feeling at Home

• Exceeding expectations

Offering an additional or extra amenities or services, such as complimentary snacks or beverages, turn down service with complimentary gift.

Which Ascott Brand Promises does the statement represent?

• Local Touch

• Individuality

• Feeling at Home

• Exceeding Expectations