3DE Competency/Analytical Tool Review #5

This competency can be described as the ability to transfer information via the appropriate channels to influence a desired outcome and to articulate a position through knowledge, experiences, confidence, and compassion.

• Engaging Communication

• Effective Collaboration

• Self-Direction

• Creativity & Innovation

This tool details the process of sending, and receiving, messages from one party (sender) to another (receiver)

• Telephone Process

• Continuous Feedback Model

• Communication Model

• Conversation Tool

What is nonverbal communication?
Choose the most appropriate response.

• a way of communicating using tone, gestures, and body language

• sign language

• written communication

• the best way to speak to people if you don't share a language

The individual who initiates or delivers a message.

• sender

• receiver

• clarification

When communicating with others at work, you should

• not pay attention to the speaker's body language or gestures

• try and do most of the talking

• pay attention to the speaker's language and gestures

• none of the above

How can you improve your listening skills?

• By talking more

• By practicing active listening

• By avoiding eye contact

• By thinking about something else

Which statement is true?
Choose the most appropriate response.

• Written communication is always clearer than spoken communication

• Communication must be careful and intentional

• Social media is the best way to communicate a message

• The more ways there are to communicate, the more confused the message becomes

Which statement is the best explanation for how noise interferes with communication?
Choose the most appropriate response.

• Noise makes a speaker hard to hear

• Noise decreases the chance of a message being heard and understood

• Noise makes people miss text messages or not hear a phone ring

• Noise consists of all of the other thoughts in a listener's mind

Why are tone and body language important in communication?
Choose the most appropriate response

• They provide a context to understand the words

• They make a speaker sound angry

• They help people who are unable to hear the words

• They provide feedback for a speaker

How might communication be open to interpretation?
Choose the most appropriate response

• by preventing people from saying what they mean

• by being understood differently from the speaker's intent

• by sharing the message with additional people

• by helping people to understand the skills of others