R1 Quiz

Your job description as a Resolutions 1 Ambassador EXCEPT:

• • As an Ambassador, you are the "Mediator"

• • Always try to save the reservation

• One-touch resolution

• • Listen to both parties

This occurs when both parties are in agreement with the solution.

• Resolution

• Surfacing the Interest

• Recognition

• Settlement

Tags

CCSS.RL.11-12.3

CCSS.RL.6.3

CCSS.RL.7.3

CCSS.RL.8.3

CCSS.RL.9-10.3

Phase 2 of mediation technique where we surfaced through probing questions during recognition phase.

• Generating options

• Communicating the outcome

• Recognition

• Surfacing Interest

Which of the following alterations can be made by Guest?

• Number of guests, nights booked, price and listing.

• Number of guests, nights booked and price.

• Number of guests and nights booked only.

• None of the above

Is mediation needed on this case?

• Yes

• No

• Maybe

• I do not have any idea

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Select the most relevant Hosting Standard for the scenario below.
A guest calls in and says that they had booked their listing because it has a swimming pool, but they now find that the pool is empty and unusable.

• Listing accuracy

• Host commitment

• Listing cleanliness

• Host communication

TRUE or FALSE

Instant-Book uncertainty is not a way out to cancel a reservation.

• True

• False

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

What is the limitations for Alterations?

• 4 per day and 11 per reserevation

• 3 per day and 10 per reservation

• 3 per day and 12 per reservation

• 3 per day and 9 per reservation

When do we follow the "Rebooking without funds workflow"?

• When you want to define loss to compensate the guest for a bad experience

• When it's a host-initiated extenuating circumstance cancellation

• All the time, as long as the reservation is CBH/CBA

• When the guest has not received the refund and explicitly mention that they cannot cover the cost of the reservation

Jayson's 5-day reservation that is happening in less than 48 hours got cancelled. He paid using his credit card which means refund will take 5 to 15 business days. If we are to proceed with the rebooking without funds workflow, how much can we cover for Jayson's booking?

• 100% of the new reservation

• 50% of the new reservation

• 25% of the new reservation

• 10% of the new reservation