FBS: Provide Room Service

First thing to do in the room service telephone conversation

• State room service dept. and greet the caller.

• Answer the telephone on the first ring.

• Repeat and confirm the order of the guest

• Thank and bid Goodbye

Which skills a room service staff must have?

• Ability to communicate

• Imaginative

• Artistic

• Extrovert

An order form should have the following Except:

• Date

• Name / Room Number

• Time of Order

• Name of the Receptionist

The trolley/ tray should then be filled with one of the following:

• Flower vase / centerpiece

• Salt and Pepper

• Utensils

• Napkin

During the room service telephone conversation, what you should get from the caller?

• Date of birth

• Identification Card

• Address

• Room Number

One way to settle the bill of the guest is?

• In cash

• Promissory note

• By forcing

• By begging

Which is not part in taking order of the guest?

• Listen and write the order of the guest

• Do the suggestive selling

• Repeat the order and confirm for the finalization.

• Do the cleaning

In the room service procedure, which of the following is the additional service?

• Sleeping outside the door

• Fill the water goblet

• Eating together with the guest

• Using guest’s comfort room

Which is not part in setting up the trays and trolley?

• Put the flower vase/ centrepiece at the side of the trolley

• Put the salt and pepper at the side of the flower vase

• Place the bread plate and butter spreader

• Put the garbage below the trolley

What is the last thing to place in the trolley during the delivery of the room service?

• Salad plate

• Water pitcher

• Table napkin

• Flower vase