A+ 1102 Study Quiz 6

What is the priority level of the ticket with the subject "PC is failing to boot. Screen..."?

• Low

• Medium

• High

• On Hold

Answer explanation

The priority level of the ticket with the subject 'PC is failing to boot. Screen...' is High, as it indicates a critical issue that needs immediate attention.

Which of the following is NOT listed as a current OS issue in the ticket details?

• Service Pack Updates

• BIOS/Drive Updates

• Application Crashed

• User Profile is Corrupted

Answer explanation

The correct choice is 'User Profile is Corrupted' because it is NOT listed as a current OS issue in the ticket details.

What action is not part of the resolution process for the ticket with the subject "PC is failing to boot. Screen..."?

• Reinstall Operating System

• Update Network Drivers

• Replace Hard Drive

• Reset User Password

Answer explanation

The action 'Reset User Password' is not part of the resolution process for a ticket related to a PC failing to boot or screen issues. It is unrelated to the hardware or software troubleshooting steps typically taken in such cases.

As per the ticket details, what is the assigned date for the ticket with the subject "Unable to access Z: on my computer"?

• 10/12/2022

• 10/10/2022

• 10/11/2022

• 10/13/2022

Answer explanation

The correct assigned date for the ticket with the subject 'Unable to access Z: on my computer' is 10/12/2022 as per the ticket details provided.

An executive has contacted you through the help-desk chat support about an issue with a mobile device. Which of the following is the MOST appropriate statement to assist the executive to help resolve the issue?

• Email is currently down!

• Good afternoon, I will be happy to assist you with your email.

• This needs to be fixed ASAP as I am unable to access urgent emails through my phone.

• I recently received a phone from Telecom.

Answer explanation

The correct choice is 'Good afternoon, I will be happy to assist you with your email.' as it shows willingness to help with the email issue, which is the main concern of the executive.

Which device should be connected to the UPS to ensure the customer has the most time available to save cloud documents and shut down the computer without losing any data during a power failure?

• Printer

• Monitor

• Computer

• Wi-Fi Router

Answer explanation

The computer should be connected to the UPS to ensure the most time available to save cloud documents and shut down without losing data during a power failure.

If the customer wants all functioning devices to turn off once the UPS stops beeping, which device should not be connected to the Surge Protector?

• Modem

• Scanner

• Wi-Fi Router

• None of the above

Answer explanation

The correct choice is 'None of the above' because all functioning devices should be connected to the Surge Protector to turn off once the UPS stops beeping.

Which device should be connected to a UPS to prevent data loss during a power outage?

• Printer

• Scanner

• Computer

• Wi-Fi Router

Answer explanation

To prevent data loss during a power outage, the computer should be connected to a UPS as it will ensure continuous power supply and prevent any interruptions in saving data.

What is the FIRST action a support technician should take when a user is unable to access files on a work PC after opening a text document that was labeled "URGENT PLEASE READ.txt" in an active folder, and the text file titled urgent please read*?

• Quarantine the host in the antivirus system.

• Run antivirus scan for malicious software.

• Investigate how malicious software was installed.

• Reimage the computer.

Answer explanation

The FIRST action should be to run an antivirus scan for malicious software to identify and remove any potential threats that may have caused the issue with accessing files.

What should a technician do to apply a Windows 10 Pro license when a user has a computer with Windows 10 Home installed and has purchased a Windows 10 Pro license?

• Copy the c:\Windows\windows.lic file over to the machine and restart.

• Redeem the included activation key card for a product key.

• Insert a Windows USB hardware dongle and initiate activation.

• Activate with the digital license included with the device hardware.

Answer explanation

To apply a Windows 10 Pro license when a user has Windows 10 Home, the technician should redeem the included activation key card for a product key.