Understand How to Lead a Team to Improve Customer Service within

Understand How to Lead a Team to Improve Customer Service within

University

10 Qs

quiz-placeholder

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Understand How to Lead a Team to Improve Customer Service within

Understand How to Lead a Team to Improve Customer Service within

Assessment

Quiz

Other

University

Easy

Created by

Mitchell Ogden

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is one essential factor in improving customer service within hospitality?
Effective leadership
Discounted prices
Longer serving times
Limited menu options

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How can customer service levels be measured and tracked effectively?
Ignoring customer feedback
By collecting and analysing data
Keeping all customer interactions the same
Relying solely on intuition

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How should sensitive information be delivered to customers?
Bluntly and without empathy
Diplomatically and sensitively
Through aggressive language
Without taking their feelings into consideration

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Who plays a role in contributing to customer service within a hospitality team?
Only the manager
Front desk staff only
The entire team
Maintenance staff

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How should areas of strength and weakness within a team be identified for improvement?
Ignoring any issues
By conducting a team survey
Asking only the manager
Not addressing any problems

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is essential for improving customer service within hospitality?
Continuous training and development
Ignoring customer complaints
Offering lower quality products
Having a laissez-faire leadership style

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In what way can effective leadership impact customer service within hospitality?
By being absent and hands-off
By setting a positive example for the team
By micromanaging and criticising constantly
By ignoring customer feedback

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