DAY 4 ASM VRM SWOOP

HOW LONG CAN WE SCHEDULE A DISPATCH FOR?

• 3 DAYS

• 12 DAYS

• 6 DAYS

• 10 DAYS

TRUE OR FALSE: SPIKE ASSOCIATES CAN DISPATCH VEHICLES FROM STORAGE NEEDING RELEASE PAPERS/PAYMENTS

• TRUE

• FALSE

WHAT IS THE CORRECT FORMAT WHEN ENTERING YOUR SIGNATURE IN SWOOP NOTES?

• 1:00 PM 11/04/2024 PKS-JSINS

• 1600 11/04/2024 PKS-LROADS

• 8:00 PM APRIL 11, 2024 [e-mail]

TRUE OR FALSE :WE DON'T NEED TO ASK FOR THE CUSTOMER'S SAFETY FOR ALL ASM CASES when speaking to a Client/Customer.

• TRUE

• FALSE

WHO WILL PROCESS THE PAYMENT FOR RELEASE CHARGES WHEN VEHICLES ARE IN STORAGE?

• SPIKE ASSOCIATE

• TIER 1

• DEDICATED ASSOCIATE/CASE OWNER

• TL

WHERE DO WE PRIMARILY CREATE CASES?

• MS TEAMS

• SWOOP

• MS DYNAMICS

• AM DASHBOARD

WHAT DETAILS CAN WE USE TO SEARCH FOR CASES IN DYNAMICS? (SELECT MULTIPLE IF APPLICABLE)

• VEHICLE COLOR

• CASE NUMBER

• LICENSE PLATE

• CLAIM NUMBER

WHERE CAN WE LOCATE THE CLIENT'S ADVANCE CHARGES/SLM LIMITS

• JOB AID

• RESOURCES

• MATRICES

• NEWS AND ANNOUNCEMENT

WHAT DETAILS CAN WE USE TO SEARCH FOR JOBS IN SWOOP

• PO NUMBER and client reference number

• CLIENT representative's NAME

• BODY SHOP NAME

TRUE OR FALSE: WE DO NOT ASSIST NON-ENGLISH SPEAKING CUSTOMERS

• TRUE

• FALSE