CHP 15 Managerial Control

The use of rules, regulations, and authority to guide performance.

• Clan Control

• Planned Control

• Bureaucratic Control

• Market Control

A frank and open-minded discussion of four basic questions aimed at continuous improvement.

• Principle of Exception

• Feedback control

• After-Action Review

• Feedforward control

• Based on the use of pricing mechanisms and economic information to regulate activities within organizations.

• Clan Control

• Planned Control

• Bureaucratic Control

• Market Control

• Based on the norms, values, shared goals, and trust among group members.

• Clan Control

• Planned Control

• Bureaucratic Control

• Market Control

1st Step in The Control Cycle

• Compare performance with standards

• Set Performance Standards

• Measure Performance

• Reward successes, correct problems

2nd Step in The Control Cycle

• Compare performance with standards

• Set Performance Standards

• Measure Performance

• Reward successes, correct problems

3rd Step in The Control Cycle

• Compare performance with standards

• Set Performance Standards

• Measure Performance

• Reward successes, correct problems

4th Step in The Control Cycle

• Compare performance with standards

• Set Performance Standards

• Measure Performance

• Reward successes, correct problems

A particularly robust and powerful application of feedback control is....

• Four Sigma

• Six Sigma

• Five Sigma

• Two Sigma

A focus on financial performance, environmental impact, and impact on people in the company and the communities where it operates.

• Triple Bottom Line

• Budget Control

• Spreadsheet Audit

• Income Statement