Internal and External Communication Quiz

What is communication?

• The distribution of products to suppliers

• The act of organizing meetings within a company

• The process of writing letters to customers

• The transferring of a message from the sender to the receiver

What is internal communication?

• Communication with customers

• Communication between different organizations

• Communication between two members of the same organization

• Communication with suppliers

What is external communication?

• Communication between employees

• Communication between the organization and other organizations or individuals

• Communication within the same department

• Communication between managers and subordinates

What is one-way communication?

• A message which does not require feedback

• A message that requires immediate response

• A message that involves multiple parties

• A message that is sent through email

What is downward communication?

• Messages between different departments

• Messages between employees

• Messages from subordinates to managers

• Messages from managers to subordinates

Which communication method allows for immediate feedback?

• Verbal methods

• Written methods

• Visual methods

• Informal communication

Which communication method provides evidence of the message for later reference?

• Written methods

• Verbal methods

• Visual methods

• Informal communication

What is the importance of feedback in communication?

• To confirm that the message has been received and acknowledged

• To complicate the communication process

• To delay the response time

• To confuse the receiver

What is formal communication?

• When messages are sent without any structure

• When messages are sent through email only

• When messages are sent casually with everyday language

• When messages are sent through established channels using professional language

What are communication barriers?

• Factors that complicate communication

• Factors that enhance communication

• Factors that stop effective communication of messages

• Factors that speed up communication