Q4 FBS PRE TEST

What is another name for room service?

• Bar service

• Poolside service

• Buffet service

• In-room dining

What is a credit card used for in the context of food and beverage services?

• To rent a car

• To book a spa appointment

• To purchase goods and services on credit

• To access the hotel gym

What is a trolley used for in room service?

• To entertain children

• To play music for guests

• To transport guest orders

• To clean the rooms

What is the purpose of a bill folder in room service?

• To store cutlery

• To hold the guest's bill and payment

• To display the menu

• To serve food and beverages

How should a room service attendant handle a telephone conversation with a guest?

• Speak clearly and fluently

• Provide incorrect information

• Avoid answering questions

• Speak unclearly and quickly

What is the first step in taking a room service order through a telephone conversation?

• Ask for the time of delivery

• Take the order of the customer

• State the room service department and greet the caller

• Ask for the guest's room number

What is included in a traditional breakfast offered in room service?

• Pork adobo with rice

• Waffles with whipped cream

• Fried chicken with rice

• Mediterranean breakfast casserole

How should a room service attendant confirm a guest's order?

• Change the order without informing the guest

• Repeat the order and confirm for finalization

• Ignore the guest's order

• Forget to note down the order

What is the advantage of room service for guests?

• It forces them to socialize with other guests

• It saves time and effort in going to the dining area

• It limits their food choices

• It increases the cost of their stay

How should a room service attendant end a telephone conversation with a guest?

• Ask for more orders

• Transfer the call to another department

• Thank the guest and bid goodbye

• Hang up abruptly