Challenging Behavior Quiz

What is the first step recommended when approaching a person showing challenging behavior?

• Yell at them to stop

• Pause, stand back, and assess the situation

• Immediately call for help

• Ignore the behavior

How should one speak to a person showing challenging behavior?

• Speak loudly and aggressively

• Speak slowly and clearly in a calm voice

• Ignore them completely

• Speak in a mocking tone

What should be done if the situation involving challenging behavior is escalating?

• Start shouting at the person

• Engage in a physical altercation

• Leave the person alone

• Call for help

What is the key to effectively communicate with a person showing challenging behavior?

• Avoid communication altogether

• Use harsh and aggressive statements

• Speak calmly and respectfully

• Make demands and commands

What should employers do to prevent harm from challenging behaviors?

• Encourage challenging behaviors

• Take all possible actions to prevent harm

• Minimize boredom in the environment

• Ignore the behaviors

What is the purpose of debriefing after an incident involving challenging behavior?

• To reinforce negative behavior

• To punish the person

• To transition to acceptable behavior and prevent repeats

• To escalate the situation

When should the debriefing procedure occur?

• Within three days of the incident

• Immediately before the incident

• A week after the incident

• Never

What emotions can both patients and caregivers experience after a traumatic incident?

• Joy and excitement

• Confusion, stress, anger, and fear

• Calmness and relaxation

• Indifference

What is the final step in the debriefing process?

• Review

• Response

• Remind

• Reprimand

What should be done if a person is showing challenging behavior and others are present in the environment?

• Ignore the situation

• Encourage others to provoke the person

• Remove others from the environment

• Leave the person alone