Total Quality Management (TQM) Quiz

What are the five phases in TQM implementation according to Joseph R. Jablonski?

• Research, Development, Testing, Launch, Maintenance

• Initiation, Execution, Evaluation, Completion, Analysis

• Preparation, Planning, Assessment, Implementation, Diversification

• Strategy, Tactics, Operations, Logistics, Marketing

Which technique involves asking 'WHY' at least 5 times to uncover the core cause of a problem?

• Group Method

• The '5 Whys'

• Brainstorming

• Benchmarking

What is the purpose of Benchmarking in TQM implementation?

• To determine the number of defects in a product

• To compare an operation against other operations in different organizations

• To measure employee satisfaction

• To assess the financial performance of a company

Which type of Benchmarking involves a comparison between operations within the same total organization?

• External Benchmarking

• Non-competitive Benchmarking

• Competitive Benchmarking

• Internal Benchmarking

What is the purpose of Brainstorming in TQM implementation?

• To conduct employee surveys

• To assess customer feedback

• To stimulate collective thinking on various problems

• To compare financial data

Which method is excellent for measuring employee perceptions of TQM in an organization?

• Group Method

• Survey Method

• Award Type

• Benchmarking

What is the most effective form of assessment in TQM implementation?

• Brainstorming

• Award Type

• Survey Method

• Group Method

During which phase of TQM implementation are support personnel chosen and trained?

• Preparation

• Planning

• Assessment

• Implementation

What is a common barrier to TQM implementation related to management?

• Failure to continually improve

• Lack of management commitment

• Incompatible organizational structure

• Lack of continuous training and education

Which concept of change states that people must be moved from a state of fear to trust for change to be accepted?

• People change when they want to and to meet their own needs

• Never expect anyone to engage in behavior that serves the organization's values unless adequate reason has been given

• For change to be accepted, people must be moved from a state of fear to trust

• Improper planning