MODULE 1

Which approach to defining quality is based on the idea that quality is an individual issue and products that best please their preferences are those with the highest quality?

What type of quality focuses on the set characteristics that the product or service must minimally have to satisfy the requirements of the customer based on market research?

Which level of quality refers to products or services that meet customer expectations?

Which quality paradigm focuses on the product or service and aims to deliver exactly what the customer demands?

What are the costs incurred to prevent or avoid failure problems?

Which element of Total Quality Management (TQM) provides a direction to the entire process?

What is the flow of information that takes place from the management to the employees in TQM?

Which element of TQM involves communication between various departments?

What is the final element of TQM that brings greater internal customer satisfaction?

Which approach to defining quality is based on the idea that quality is something that is understood clearly, but it's not tangible and can't be communicated?