Balanced Scorecard

Which of the following is not a measure of Information Systems capability?

• Satisfaction

• Accuracy

• Pervasiveness

It is the perspective on "how should we sustain our ability to change and improve?"

• Financial Perspective

• Internal Business Process Perspective

• Customer Perspective

• Learning and Growth Perspective

It is the perspective on "How should we appear to our shareholders?"

• Financial Perspective

• Internal Business Process Perspective

• Customer Perspective

• Learning and Growth Perspective

There are four perspectives to be considered in a balanced scorecard. These are the following except:

• Learning & Growth Perspective

• Customer Perspective

• Internal Business Process Perspective

• Financial Perspective

• Continuous Improvement Perspective

It is important to validate cause-effect relationships for each individual business.

• Business Strategy

• Scorecard Structure

• Balanced Scorecard

• Performance Monitoring

Which of the following is not a measure for the harvest stage under financial perspective?

• Payback period

• Spending ratios

• Throughput ratios

• None of the above

Which of the following is not true with Strategic measures?

• It articulates strategies designed for competitive excellence.

• It evaluates strategies based on new information about competitors, customers, markets, technologies & suppliers.

• It facilitates the achievement of the mission/vision.

• None of the above

Which of the following is not true with Diagnostic measures?

• It monitors whether the business remains "in control"

• It signals when unusual events occur that require immediate attention

• It is necessary, but not sufficient, for achieving long term goals

• None of the above

Balanced Scorecard was developed by Kaplan & Norton mainly because:

• Weaknesses & vagueness of the previous management approaches were recognized

• Improvements on the Vision, Mission, Goals & Objectives are necessary

• Companies do not measure financial perspective

• A new approach to strategic management is required

Which of the following is not a prime aspect under the internal process perspective?

• Effectiveness & efficiency of the processes

• Innovation Cycle

• Organizational Processes