Taking reservations by telephone

Identifying yourself

• "a round table near the door"

• "I'm afraid we're fully booked tonight."

• "Jenny speaking."

• "Good afternoon, sir."

Apologizing

• "a round table near the door"

• "I'm afraid we're fully booked tonight."

• "Jenny speaking."

• "Good afternoon, sir."

A special request

• "a round table near the door"

• "I'm afraid we're fully booked tonight."

• "Jenny speaking."

• "Good afternoon, sir."

Greeting

• "a round table near the door"

• "I'm afraid we're fully booked tonight."

• "Jenny speaking."

• "Good afternoon, sir."

Spelling out something

• "Can I help you, madam?"

• "I'll check the floor chart for you."

• "That's H-U-D-S-O-N."

• "I'd like to book a table for dinner, please."

Assisting a caller

• "Can I help you, madam?"

• "I'll check the floor chart for you."

• "That's H-U-D-S-O-N."

• "I'd like to book a table for dinner, please."

Making a reservation

• "Can I help you, madam?"

• "I'll check the floor chart for you."

• "That's H-U-D-S-O-N."

• "I'd like to book a table for dinner, please."

Offering to do something for someone

• "Can I help you, madam?"

• "I'll check the floor chart for you."

• "That's H-U-D-S-O-N."

• "I'd like to book a table for dinner, please."

help

• assist

• reserve

• a group

• a request

book

• assist

• reserve

• a group

• a request