The customer contacted us multiple times within the last 48 hours (about 2 days) and the same explanation has been provided repeatedly.
This scenario will fall under what category? Please select all that applies.
External Complaint

Quiz
•
Other
•
12th Grade
•
Easy
Elmer elmer.aud.penaflor@gmail.com
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7 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 2 pts
Customer Journey
Customer Experience
Customer Verbatim
None of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What's the Site's Target for External Complaint?
Zero
One
Two
Three
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What to do if you're not sure if the customer might complain externally?
Ask your seat mate
Ask Q&A
Ignore
None of the above
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Any negative feedback received by the company from an external source about the services provided by the company or a worker or workers of the company is
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
___________ is the easiest to determine. The customer is using words to threaten the platform (BBB, Social Media, Lawsuit, etc.)
Customer Journey
Customer Experience
Customer Verbatim
None of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
___________ is reading previous chat history and checking how long the issue has been unresolved. Reading between the lines and understanding the customer's statement/ message.
Customer Journey
Customer Experience
Customer Verbatim
None of the above
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"Customer Journey" is the customer's situation, state of mind and emotion for an issue that has not been resolved.
True
False
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