Managing quality

Which two of the following are benefits to a business of providing high quality products?

• Costs increase

• Higher prices can be charged

• Business gains a good reputation

• Less repeat custom

• Lower profit margins

Which two of the following are benefits of implementing a quality assurance system?

• Increase in re-working of faulty products

• Employee empowerment is reduced

• Costs are reduced as less wastage

• Employee motivation may be improved

• Less likely to gain a competitive advantage

Quality is best described as:

• Providing products that are of the highest standard possible

• Providing products that are of a satisfactory standard

• Providing products that consistently meet customer expectations

• Providing products that are of a low standard and low price

Which of the following should a system of quality assurance involve?

• Production line workers only

• Managers only

• Shop floor workers only

• Everyone

Which of the following is a possible drawback of changing to a system of quality assurance?

• Introduction and staff understanding can be slow

• Inspectors may not pick up on all quality issues

• Only certain staff will be involved in the new system

• Inspectors are not flexible in their role

Which of the following best describes a system of managing quality that attempts to build quality into the system?

• Quality assurance

• Quality checks

• Competitive advantage

• Quality control

Which of the following best describes the term competitive advantage? An advantage over competitors gained by offering ...

• Employees greater value or benefits than rivals

• Customers greater value or benefits than rivals

• Managers greater value or benefits than rivals

• Suppliers greater value or benefits than rivals

Which of the following statements best describes a quality product?

• One that meets customer needs and expectations

• The most expensive product of its kind on the market

• One that has a low number of complaints

• The cheapest product on the market

Which of the following is a consequence to a manufacturing business of experiencing a high defect rate in its production process?

• Number of non-faulty products produced will increase

• Profit margins will increase

• Selling prices will increase

• Unit costs will increase

Which of the following would be a direct quality measure used on a production line producing cans of fizzy drinks?

• The number of returned drinks in store

• The number of verbal customer complaints received

• The volume of underfilled cans recorded

• The volume of sales received