Rights and Responsibilities of Consumers

___________ is the person who chooses goods/services, spends money to obtain then and uses them for his/her needs

Which of these are consumable goods?

• Television

• Cooking Oil

• Bread

• Bicycle

• Eggs

______________ refers to the movement by consumers to ensure fair and ethical practices on the part of manufacturers, traders, dealers and service providers in relation to customers.

Which law provides for the protection of consumers' interests?

• Customer Safety Act 1986

• Consumer Protection Act 1986

• Protection of Consumers Act 1986

• Safety of Customers Act 1986

Which of the following come under Consumer Protection Act 1986?

• Right to be heard

• Right to be informed

• Right to be over-charged

• Right to complain

• Right to seek redressal

Which Right enables the Government and consumer associations to inform and educate the consumers about their rights?

• Right to be informed

• Right to be heard

• Right to safety

• Right to consumer education

Which right allows the consumers to be protected against the sale of hazardous goods

• Right to choose

• Right to protection

• Right to safety

• Right to seek redressal

Responsibility of proper use of product/service by consumer means

• Make rough use of product while in warranty period

• Use product properly

• Tamper with the services provided

• Pay installments on time

• Stick to the agreement with the dealers/producers

Which Responsibility of consumers is regarding them seeking appropriate compensation?

• Redressal

• Proof of transaction

• Proper claim

• Self-help

Name any three responsibilities of consumers.