Guest Cycle Quiz

What is the purpose of the reservations process?

• To settle the guest's account

• To encourage repeat visits

• To track financial transactions throughout the guest cycle

• To have a guestroom ready and waiting when the guest arrives

What is a guest folio?

• A record of the charges incurred and credits acquired by the guest during occupancy

• A specific room and rate assigned for guests who have not yet arrived

• A reservation record created by the reservation agent

• A record of settlement for all goods and services provided

What is the main objective of the front office during the occupancy stage?

• To track financial transactions throughout the guest cycle

• To verify direct billing instructions

• To encourage repeat visits

• To determine the guest's satisfaction with the stay

What is the purpose of the night audit?

• To encourage repeat visits

• To determine the guest's satisfaction with the stay

• To review front desk accounting records for accuracy and completeness

• To create and maintain accurate accounting files for each guest or non-guest account

What is the final element of guest service in the guest cycle?

• Checking the guest out of the hotel and creating a guest history record

• Coordinating guest services at the front desk

• Determining the guest's reservation status

• Extending a sincere welcome to the guest

What is the purpose of account settlement in the departure stage?

• To encourage repeat visits

• To verify direct billing instructions

• To collect money due to the hotel

• To track financial transactions throughout the guest cycle

Who is responsible for handling account settlement for departed guests?

• The housekeeping department

• The front desk

• The reservations agent

• The accounting department

What is the purpose of front office reports?

• To create and maintain accurate accounting files for each guest or non-guest account

• To analyze data related to the guest's stay and review operations

• To determine the guest's satisfaction with the stay

• To encourage repeat visits

What is the main function of the registration process?

• To signify the guest's intent to stay at the property

• To coordinate guest services at the front desk

• To determine the guest's reservation status

• To extend a sincere welcome to the guest

What is the center of front office activity during the occupancy stage?

• The front desk

• The housekeeping department

• The accounting department

• The reservations department