Rise Up Practice

I am excited you have decided to buy the Keurig coffee maker. Would you like me to show you where the K-Cups are, so you can get started right away? This is an example of what type of selling.

• Up Selling

• Category Selling

• Cross-Selling

How should you treat every customer when they enter the store?

• You should not talk to them for more than 10 seconds.

• You should be attentive, be patient and help them any way that you can.

• If they are rude, you should be rude back.

When offering a customer a loyalty card, which of the following benefits should you highlight to encourage their participation?

• Exclusive discounts on future purchases

• Free coffee with every visit

• Early access to new products

• All of the above

What is the best approach to handle a customer complaint about a defective product?

• Offer a sincere apology and a full refund or replacement

• Ignore the complaint as most products are not defective

• Tell them to contact the manufacturer directly

Which of the following is an effective strategy for increasing sales during the holiday season?

• Reducing the number of products available to create scarcity

• Offering gift wrapping services for a small fee

• Increasing prices due to higher demand

What are the best ways to show a customer the features of a product?

• Demonstrate the features.

• Show the customer the information on the website.

• Tell the customer what aisle the product is located.

A customer walks into a home improvement store and has many things that they are looking for. How can you best help the customer and best understand their needs?

• Listen to the customer and make a list to ensure you have heard everything they need and help them locate all the items.

• Only grab a couple of items that customer asked for.

• Pretend to listen and guess what the customer needs.

What is an effective way to ensure customer satisfaction after a purchase?

• Follow up with a customer satisfaction survey.

• Do not follow up, to avoid bothering the customer.

• Ask them to buy more products for a better experience.

A woman walks into a store and would like to buy a hat for her grandchildren. She doesn't know what kind of hat to get, how can you best help her?

• Ask her what her budget will be.

• Show her where the clearance rack is at and leave her to shop.

• Ask the customer open ended questions to determine her needs.

What is the most effective way to handle a situation where a product a customer wants is out of stock?

• Offer to order the product and notify them when it arrives.

• Tell them it's not your fault and they should have come earlier.

• Suggest they look for the product at another store.