
Rise Up Practice
Authored by KASSANDRA TUREK
Other
9th - 12th Grade
Used 5+ times

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26 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I am excited you have decided to buy the Keurig coffee maker. Would you like me to show you where the K-Cups are, so you can get started right away? This is an example of what type of selling.
Up Selling
Category Selling
Cross-Selling
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should you treat every customer when they enter the store?
You should not talk to them for more than 10 seconds.
You should be attentive, be patient and help them any way that you can.
If they are rude, you should be rude back.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When offering a customer a loyalty card, which of the following benefits should you highlight to encourage their participation?
Exclusive discounts on future purchases
Free coffee with every visit
Early access to new products
All of the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the best approach to handle a customer complaint about a defective product?
Offer a sincere apology and a full refund or replacement
Ignore the complaint as most products are not defective
Tell them to contact the manufacturer directly
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an effective strategy for increasing sales during the holiday season?
Reducing the number of products available to create scarcity
Offering gift wrapping services for a small fee
Increasing prices due to higher demand
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the best ways to show a customer the features of a product?
Demonstrate the features.
Show the customer the information on the website.
Tell the customer what aisle the product is located.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer walks into a home improvement store and has many things that they are looking for. How can you best help the customer and best understand their needs?
Listen to the customer and make a list to ensure you have heard everything they need and help them locate all the items.
Only grab a couple of items that customer asked for.
Pretend to listen and guess what the customer needs.
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