1102 Quiz 1

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the best solution for a technician to implement?

• Disable the browser from sending notifications to the Action Center

• Run a full antivirus scan on the computer

• Disable all Action Center notification

• Move specific site notifications from Allowed to Block

A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

• Privacy

• Indexing Options

• System

• Device Manager

A user's mobile phone has become sluggish. A system administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Choose two)

• Prevent a device root

• Disable biometric authentication

• Require a PIN on the unlock screen

• Enable developer mode

• Block a third-party application installation

A help desk team lead contacts a system administrator because the technicians are unable to log into a Linux server that is used to access tools. When the administrator tries to use remote desktop to log into the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?

• SFTP

• SSH

• VNC

• MSRA

A company wants to remove information from past user's hard drives in order to reuse the hard drives. Which of the following is the most secure method?

• Reinstalling Windows

• Performing a quick format

• Using disk-wiping software

• Deleting all files from command-line interface

A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

• Reset the phone to factor settings

• Uninstall the fraudulent application

• Increase the data plan limits

• Disable the mobile hotspot

A change advisory board just approved a change request. Which of the following is the most likely next step in the change process?

• End user acceptance

• Perform risk analysis

• Communicate to stakeholders

• Sandbox testing

A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access. A technician verifies the user's PC is infected with ransomware. Which of the following should the technician do First?

• Scan and remove the malware

• Schedule automated malware scans

• Quarantine the system

• Disable System Restore

A company is issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

• Anti-malware

• Remote wipe

• Locator applications

• Screen lock

After clicking on a link in an email, a Chief Financial Officer (CFO) received the following error: There's a problem with this website's security certificate.

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform first?

• Update the browser's CRLs

• File a trouble ticket with the bank

• Contact the ISP to report the CFO's concern

• Instruct the CFO to exit the browser