3.27.24 All Staff

All members need a psych appt scheduled and listed on the Member Board by . . .

• end of month

• end of day Friday each week

• end of day Monday each week

• the time Erica & Shawna are crying/begging

Which is NOT an acceptable option in the Next Psych column on the Member Board?

• Outside prescriber

• Hospital (No DC Date)

• Missing

• Jail (No Release Date)

Upon hospital discharge or jail release, a member needs to be seen for a follow-up psych appt within how many days?

• 3

• 7

• 4

• 5

Which time slot is for 5-day follow-up or urgent psych appts?

• 12:30pm

• 12:00pm

• 11:30am

• 11:00am

When a member is admitted to a hospital, you should . . . (PICK 2!)

• Immediately schedule their 5-day follow-up psych appt

• Coordinate medication info with the hospital and Jefferson Pharmacy

• Not visit because we can't bill for it

• Cancel their next psych appt to free up the spot for someone else

For no-shows and same-day cancellations, case managers are expected to . . .

• A.) Report the reason for cancellation in the member's tx team chat

• B.) Contact the prescriber via phone at the time of the appt to provide an update on member

• C.) Reschedule the appt for the following day

• A.) & B.)

• All of the above

Which time slot is for double bookable appts?

• 3:30pm

• 3:45pm

• 4:15pm

• 4:45pm

Double bookable appts (4:15pm) are for members who ____. Placeholder appts (4:45pm) are for member who ____.

• Are very unlikely to attend; Have a 50% chance of attending

• Don't take their medications; Need more frequent appts

• Have a 50% chance of attending; Are very unlikely to attend

• Walk in; Don't take their medications

Unless otherwise specified by a prescriber, member request, or hospital discharge/jail release, psych appts should be scheduled . . .

• Weekly

• Every 4 weeks

• Biweekly

• Every 3 weeks

What should you do if a member declines to attend their psych appt? (PICK 2)

• Do something else instead (go to lunch, grocery shopping)

• Explore the reason why

• Tell them they don't have a choice

• Coach them on attendance