At the hotel

Guest: Excuse me, ____________

Receptionist: Yes, there is one on the third floor

• Can I have an extra towel?

• Can I have a lunch box?

• Is there an ice machine?

Receptionist: Front desk, may I help you?

Yes: this is room 235, ___________

R: I'll send it right away!

• can I have an extra towel?

• the faucet is leaking

• the toilet doesn't flush

Guest: Excuse me, ________

Receptionist: Yes, and it's served from 6 to 11 am

• can I have a extra bottle of shampoo?

• Is there a bar?

• Is breakfast included?

Receptionist: Good morning, Sr. Welcome to Sunset resort!

Guest: Morning,

• Where is the ATM?

• I have a reservation under the name Brown

• There is no toilet paper

Receptionist: Front desk, may I help you?

Guest: yes, _______________

Receptionist: I'll send someone to bring them down!

• The shower is broken

• Can I have more coffee ground?

• Can you send someone to my room to help with my bags, please?

Guest: Excuse me, ___________

Receptionist: Yes, it's a $20 fee

• Is there a late checkout fee?

• Is there an indoor pool?

• Is there a gym?

Guest: _____________

Receptionist: Sorry sr, the room is being cleaned

• Is there a late checkout?

• Is there an early checkin?

• Is there a safety box in the room?

Guest: Room 325, __________

Receptionist: I'll send someone from maintenance, right away.

• There is hand soap

• My room hasn't been cleaned

• The toilet doesn't flush

Guest: Excuse me, ______________Can I have a spare one?

Receptionist: What's your room number?

• The AC doesn't work

• I've lost my key

• The room is too noisy

Guest: Excuse me, my room hasn't been made up!

Receptionist: ________

• I'll send someone to pick your bags up

• I'll send someone from maintenance

• I'll send someone from housekeeping