Ch. 1 - Operations Management

What is the purpose of feedback in operations management?

• To increase input costs

• To measure performance against expectations

• To decrease productivity

• To avoid customer interaction

Operations management aims to achieve customer satisfaction primarily by:

• Reducing resource utilization

• Increasing production costs

• Providing what customers want

• Ignoring customer feedback

Which term refers to the final results obtained after the transformation process in operations management?

• Inputs

• Transformation process

• Outputs

• Feedback

Which of the following is NOT considered an input in the operations system?

• Raw materials

• Financial support

• Customer feedback

• Human resources

Which of the following is a characteristic of services?

• Tangible outputs

• High interaction with customers

• Ease in measuring quality

• Capital-intensive

Why manufactured products/goods can be inventoried?

• Because they are intangible and can be stored easily

• Because they require low capital investment

• Because they are tangible and can be stored until needed

• Because they have high interaction with customers

Which of the following is NOT a characteristic of services?

• High interaction with customers

• Labor-intensive

• Tangible outputs

• Difficulty in measuring quality

Why are services difficult to inventory?

• Because they require high capital investment

• Because they are intangible and cannot be stored

• Because they have low interaction with customers

• Because they are labor-intensive

Which term was previously used interchangeably with operations management, especially in manufacturing?

• Sales management

• Service management

• Production management

• Supply chain management

Which of the following is NOT an objective of operations management concerning production systems?

• Achieving customer satisfaction

• Using resources efficiently

• Increasing production costs

• Meeting expected demand