Communication

A communication barrier is anything that prevents us from receiving and understanding the messages

• True

• False

Which of the following is an example of a rule for effective communication:

• The message must be clear

• Sender must deliver the message clearly and concisely

• Receiver must be able to hear and receive the message

• all the above

The following are barriers to communication except:

• Ambiguity and information overload

• Cultural noise and attitude

• Singing and talking

• Physical and Jumping to conclusion

Oscar is having his online class. He was called by her teacher to read an excerpt when a truck suddenly horns and a bike pass by. He did not hear his teacher and did not open his mic. The class was all waiting for him to read no response from Oscar.

• Cultural

• Physical

• Psychological

• Linguistic Barrier

An external device used for generating a hard copy of a computer data

• Printer
• Fax
• Scanner
• Laminating machine

Which of following is the BEST way to give a telephone number?

• Saying it as two numbers

• Announcing it two digits at a time

• Saying it digit by digit

• Using the telephone alphabet

To screen callers is to to:

• Know from where the person is calling

• Obtain the identity of the caller and the purpose of the call

• Know the caller's ID

• Allow only urgent calls to be transferred

To enable calls to be transferred automatically from your phone to whatever number you want you must have the service known as:

• Automatic redialling

• Call tracing

• Call forwarding

• Return call

The purpose of a conference call is to facilitate:

• Three or more persons speaking together on different telephones

• Several calls to be charged to the telephone account of the firm

• Long distance calls to be dialled direct

• Another call to be answered while you put the first call on "hold"

Which type of call is made to a telephone number where the caller will speak to anyone who answers or to whom the call is transferred?

• Conference

• Person-to-person

• Operator assisted

• Station-to-station