Customer Service, Module-XI, (1st)

A person who buys a product is a           .

• Student
• Customer
• Seller
• Servicer

Service given to the customer before, during or after a purchase is         .

• Customer service
• Auto Service
• Management Service
• None

Growth of business is based on how you          customers .

• Talk to cusomers
• Take feedback from customers
• Help customers
• All of the above

Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better?

• Increase the cost
• Give better customer service
• Stop the business
• Change the business

Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit? How is it?

• Good customer relationship in Bangalore shop
• Chennai is very hot
• There are more babies in Bangalore
• No reasons

A dissatisfied customer means                 

• Happy customer
• Beautiful customer
• Unhappy customer
• Old customer

A customer who buys a product for the first time is         .

• Bargaining customer
• Vendor
• New customers
• Researching customers

Loyal Customers are those who                 

• Keep coming back to the same shop
• Hate the shop
• New customers
• Ask for more discount

Ravi has a customer who bargains a lot. Customer wants to buy a dress which costs 500 rupees. But customer wants to pay only 300 rupees. What should Ravi do?

• Tell the customer to go away
• Give the dress for 300 rupees
• Talk to the customer and sell the dress for 400 rupees
• Do nothing

Meena sells milk packets. One day, she got a dissatisfied (unhappy) customer because the milk was spoilt. What should Meena NOT do now?

• Say sorry to the customer
• Quickly give another packet of milk
• Make sure the customer is happy
• Get angry with the customer