Price Adjustment Quiz

Within what timeframe can the customer get a price adjustment for store credit?

(a)  

Within what timeframe can customers get a price adjustment for a refund? 

• Order was shipped within 45 days of the sale start date

• Order was shipped within 7 days of sale start date

• Order was placed within 30 days of sale start date

• Order was placed within 7 days of the sale start date

If the customer previously used a discount code, are they still eligible for a price adjustment?

• Yes

• No

Answer explanation

Yes! We can price adjust for the percentage difference.

Example: The customer used the 20% new customer discount code, but the item is now 30% off, an additional 10% price adjustment can be made.

Which of the following criteria must a customer meet to qualify for a price adjustment? (Select all that apply) 

• The item is NOT final sale

• Has used a gift card

• Has never been price adjusted

• Rhone rewards have not been used

• Same item (Can be a different color) and available for purchase

Answer explanation

In order for a customer to qualify for any kind of price adjustment, they must meet the following criteria:

• 1. The same item is stock and available for purchase online. Must be the same style, color, and size.

• 2. The order has never received a previous price adjustment.

• 3. The item is not a final sale item.

• 4. Rhone Rewards were not used on the order.

With the upcoming April sale, will all promotional discounted items be final sale?

• Yes

• No

Answer explanation

The April sale will not make all items purchased final sale, unless stated, due to already being a surplus item.