
Uptraining
Quiz
•
Professional Development
•
Professional Development
•
Practice Problem
•
Easy
Sasha-Kay Harris
Used 4+ times
FREE Resource
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
if a customer makes payment to his/her account and same is not reflecting on the account what payment option should be selected on the mobile app ?
Payment transfer
payment refund
credit balance refund
payment not credited
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which deposit does the customer receive after making payments in full and on time for 24 consecutive month?
security deposit
additional deposit
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
State the ways in which the customer is able to receive his/her refund?
via email
via cheque
bank transfer
cash in hand
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What happens to the money when payment is made to an invalid account?
its lost in transit
the bank has the money
sent to a suspense account at JPS
applied to the invalid account number
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be done in the event the customer makes a payment to an invalid account?
nothing
request payment transfer/refund via the mobile app
call the bank
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
if a customer overpays on his or her account a credit balance refund cannot be done unless the account becomes inactive
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
what happens to the charge amount taken from the customers card if same is not verified?
its applied to their account
it is held by JPS
it is returned to the card after 30 days
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