DST 10 - Day 1

Which factor is a common barrier to change within an organization?

• Clear Communication

• Employee Engagement

• Resistance to Change

• Strong Leadership

Which change management model emphasizes the importance of aligning a number of key elements for successful change?

• Lewin's Change Management Model

• McKinsey's 7S Model

• Lean Change Management

• Satir Change Model

In the change curve model, what stage involves resistance and emotional reactions to the change?

• Denial

• Exploration

• Commitment

• Acceptance

What does TOWS analysis involve?

• Simply reversing a SWOT analysis to check accuracy

• Matching elements of the SWOT analysis to identify actions for improvement

• Analysing the request based on Trends, Opinions, Weaknesses and Simplicity

• Looking at historical performance data to identify potential improvements and associated change requirements

What does the acronym ROI stand for?

• Return on Investment

• Rate of Improvement

• Risk of Interruption

• Realistic Operational Impact

Which factor is most important for successful change initiatives and is used to create a sense of urgency and importance among stakeholders?

• Employee Training

• Clear Documentation

• Strong Governance

• Effective Communication

What does a Cost-Benefit analysis primarily assess in the context of change management?

• Emotional Impact

• Financial Impact

• Cultural Impact

• Technological Impact

Which stage of the change curve model involves individuals experimenting with new behaviours and approaches?

• Acceptance

• Exploration

• Commitment

• Denial

Which model suggests that change involves moving through a series of psychological states, including shock, denial, and acceptance?

• Change Curve

• Beckhard-Harris Change Model

• ADKAR Model

• Lewin's Change Management Model

What does a Cost-Benefit analysis compare to determine the viability of a proposed change?

• Strengths and Weaknesses

• Opportunities and Threats

• Financial Investments and Returns

• Capital expenditure and operational expenditure