IHG Summit Quiz

Where can I locate my hotel's technology vendors easily?

Examples: Wifi, Bandwith, etc.

• IHG Marketplace

• IHG Merlin

• Design Connect

I need to ensure that my hotel's IHG Rewards Club training is complete. Where can I locate the most accurate and up to date training information for my hotel?

• MyLearning

• Performance Tracker

• IHG Climb

If my front desk agent enrolls an OTA guest coming in today, how many points will the member receive for their enrolling stay?

• None- we don't give points on OTA's

• 1,000

• 500

I have no idea how my hotel's enrollment efficiency is going for the month or quarter. How do I find out this information?

• Email my FPS partner

• Performance Tracker

• Loyalty Connect

If I am unable to attend the monthly Hotel Experience Call, the following is/are correct

• I am not able to complete the call.

• I can complete the call within 5 days.

• I can complete the call by the 15th of the following month.

• I must complete the attendance survey to get credit for attendance.

IHG 1 Food & Beverage Rewards can be used:

• Only at hotels in the Americas

• Only at Holiday Inn

• Globally- at all hotels.

Where is the correct and proper way to ensure a team member's employee rate is active while they are employed?

• Loyalty Connect

• MyID

Where do I find the proper procedures to process IVANI reimbursements?

• Heart of Hospitality

• IHG Merlin

• Loyalty Connect User Guide

Where can I find my hotel's GSI competitive set and my ranking?

• Heartbeat Medallia Reporting Application

• Concerto

• IHG Reporting

What tool can I use to check how many surveys went out for my hotels and the % of who responded?

• IHG Survey Monitor

• HealthWatch

• Survey IQ