Legal Aspect -Module 23-25

The primary purpose of the accreditation of hotels, resorts and apartment hotels as well as other accommodation establishments by the Department of Interior and Local Government is to ensure the quality of its facilities and standard of services.

• True

• False

Tourism accreditation assists your business to meet customers’ expectation through adherence to industry

standards and codes of practice, compliance with business and industry regulations, development and

implementation of business and marketing plans and implementation of policy and procedures relating to human resources, customer service, risk management and the environment.

• True

• False

These properties reflect the characteristics of luxury and sophistication

• Five Star:

• Four Star:

• Three Star:

• Two Star:

• One Star:

These enterprises offer a very good level of accommodation.

• Five Star:

• Four Star:

• Three Star:

• Two Star:

• One Star:

The facilities are world class in every manner and the meticulous service exceeds all guest expectations

• Five Star:

• Four Star:

• Three Star:

• Two Star:

• One Star:

There are more spacious public areas, higher quality facilities and a greater range of services

• Five Star:

• Four Star:

• Three Star:

• Two Star:

• One Star:

Service is responsive, often including an extensive array of facilities

• Five Star:

• Four Star:

• Three Star:

• Two Star:

• One Star:

The hotel name must be visible from the street even at night.

• True

• False

Basic check out process must be not more than 15 minutes per guest.

• True

• False

There must be at least 2 PWD room for every 50 to 150 rooms.

• True

• False