DMG B-2

NPS stands for

• Net Promoter Score

• Note Promoter Score

• New Promoter score

• New Promoter Scheme

Which is not the element of Customer Journey Mapping?

• Touchpoint

• Moment of truth

• Brand

• None of the above

NPS=

• % of Detractors-% of Promoters

• % of Passive-% of Detractors

• % of Promoter-% of Detractors

• % of Detractors-% of Passive

There are--------types of NPS.

• 1

• 2

• 3

• 4

How many stages are there in customer journey?

• 1

• 3

• 5

• 7