DMG B-2
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•5 Qs
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DMG B-2
Quiz
•
Business
•
Professional Development
•
Medium
Pooja Chaudhary
Used 1+ times
FREE Resource
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
NPS stands for
Net Promoter Score
Note Promoter Score
New Promoter score
New Promoter Scheme
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is not the element of Customer Journey Mapping?
Touchpoint
Moment of truth
Brand
None of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
NPS=
% of Detractors-% of Promoters
% of Passive-% of Detractors
% of Promoter-% of Detractors
% of Detractors-% of Passive
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
There are--------types of NPS.
1
2
3
4
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many stages are there in customer journey?
1
3
5
7
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