
BP Training Quiz
Quiz
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Other
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Professional Development
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Practice Problem
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Medium
Analee Gonzalez
Used 2+ times
FREE Resource
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10 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
In which ways can clients access the booking portal?
By calling or emailing CST
Via the AccessEAP App
Registering in the Employee area
Using the browser version of the booking portal
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Where can I find if a customer and their staff have access to the booking portal?
In the customer page in ACE
The customer should know
I need to ask BTS
In the Contract Terms page of the client's case
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The client register in the Employee area, they can use those credential for booking portal as well.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The client booked a follow up session directly with their counsellor, will this session show up in their BP account?
Yes
Yes, but they need to logout and then login again
No
Only if the counsellor is active in BP
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the best ways to know if the client is in the correct website?
Check with the client the website address
Ask for screenshots
The client knows this before contacting us
Ask BTS
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How long do BP accounts last before they expire?
6 months
12 months
For as long as the contract is active
They never expire
7.
MULTIPLE SELECT QUESTION
1 min • 1 pt
A counsellor received an email reminder from BP with an appointment not in their diary, what do you do?
Ask the counsellor to look for a previous confirmation email with the same name and appointment's date and time
Look into the delete logs to see if an appointment with the same information is listed there
Tell the counsellor to use their professional portal as the single source of truth
Immediately escalate to BTS
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