Business Communications Review - iCEV

Which of the following tips applies to maintaining constructive relationships?

• Follow through on your responsibilities

• Acknowledge problems openly and honestly

• Look for improvement opportunities

• Recognize accomplishments

• Remain objective

Which of the following is NOT part of closing the meeting?

• Attempt to end on a positive note

• Clarify next steps

• Ask everyone what task they are taking

• End on time

What is one way to reduce poor communication?

• Know everything about your communication style

• Learn to flex to one other communication style

• Ignore communication styles altogether

• Learn to flex to other communication styles

Which of the following describes an Open communication style?

• Very deliberate; provide very accurate, carefully thought-out results

• Fast-paced and assertive; can be argumentative

• Tends to hold back on giving away too much information that may reveal th

• Readily expresses emotions, thoughts, and feelings without holding back in

A communication style is ________________.

• the preferred way you speak to others

• the primary way others share information with you

• the preferred way you share information with others

• the preferred language someone likes to use

Which of the following describes an Indirect communication style?

• Tends to hold back on giving away too much information that may reveal the

• Fast-paced and assertive; can be argumentative

• Very deliberate; provide very accurate, carefully thought-out results

• Readily expresses emotions, thoughts, and feelings without holding back in

The image shows the five principles of effective communication.

• True

• False

What helps bring collaborators together?

• Friendships

• Good ideas

• Good moral values

• Shared values

Which of the following is a reason collaboration is important?

• To help an organization grow

• To satisfy customers

• To please company stakeholders

• To Make people who don't like working alone happy

Which of the following is usually known for their aggressive, competitive natures?

• Director

• Thinker

• Socializer

• Relator