Performance evaluation

Scorecard and key performance indicators (KPIs) refer to.

• Sporting events

• Metrics to manage logistics operations.

• Management's evaluation of supply chain staff.

• Measuring output.

There are four major categories provide a useful way for supply chain performance: time, _, cost, and supporting metrics

• Delivery

• competition

• KPIs

• Quality

To measure the efficiency of the internal supply chain, which of the following metrics are used?

• Customer service level

• Internal efficiency

• Flexible needs

• All of the above

___________ is a measure of the percentage of time a system or product operates successfully.

• Responsiveness

• Agility

• Cost

• Reliability

which of the following is NOT one of the five key metrics?

• cash to cash cycle.

• On-time delivery performance

• Order Accuracy

• Transportation Costs

Performance measurements

• Assist in pricing of products

• Help to eliminate non-value-creating activities

• Help identify new customer requirements

• Both B & C

According to the SCOR model, which of the following is NOT one of the five supply chain operation process categories?

• Market

• Plan

• return

• source

What are the criteria used to measure supply chain performance?

• KPI

• Customer service level

• Internal efficiency

• Both B and C

Another metric classification scheme that has been receiving increased attention is that developed by the Supply Chain Council and contained in the Supply Chain Operations and Reference (SCOR) model.  

• True

• False

The focus on performance measurement is a recent event in industry.

• True

• False