OPERATION MANAGEMENT

What is the main focus of operations management in a business context?

• Expanding market share

• Providing goods and services efficiently

• Minimizing costs

• Maximizing profits

What is the definition of value added in the production process?

• The promotional strategy impact

• The efficiency of resource management

• The difference between input and output prices

• The cost of raw materials

What is the difference between production and productivity?

• Production is the number of units produced, while productivity is the ratio of outputs to inputs

• Production is the efficiency of resource management, while productivity is the cost of production

• Production is the value added, while productivity is the quality of goods produced

• Production is the time needed to produce, while productivity is the quantity of goods produced

What is the concept of labor productivity used to measure?

• Quality of goods produced

• Worker's efficiency

• Efficiency of resource management

• Promotional strategy impact

What does efficiency in operations management refer to?

• Producing output at the highest ratio of output to input

• Meeting the objectives of the enterprise

• Converting inputs into outputs

• Adapting to new methods of working

When is labor intensity appropriate in a business context?

• When capital costs are low

• When rapid technological change is expected

• When skilled engineers are available

• When marketing advantages are needed

What are the five competitive objectives in operations management?

• Quality, Speed, Dependability, Flexibility, Cost

• Efficiency, Innovation, Adaptability, Sustainability, Profitability

• Customer Satisfaction, Market Share, Revenue Growth, Employee Engagement, Brand Loyalty

• Productivity, Efficiency, Effectiveness, Sustainability, Profitability

What is the role of integrating technologies in operations management?

• Creatively presenting ideas

• Speedily providing supplies and services

• Effectively diagnosing conditions

• Efficiently assembling products

What are the benefits of excelling at the five competitive objectives in operations management?

• Internal benefits: Lower costs, External benefits: Dependable delivery

• Internal benefits: Secure revenue, External benefits: Error-free processes

• Internal benefits: Higher capacity utilization, External benefits: Ability to change

• Internal benefits: Process efficiency, External benefits: Fast throughput

What does Quality mean in a hospital setting?

• Staff are courteous, friendly and helpful

• Patients are consulted and kept informed

• Treatment is carried out in the correct manner

• Patients receive the most appropriate treatment