CAI QA

Which is the return and refund time frame?

• Your return can be processed in 10 to 14 Business days at the latest. You'll receive an email confirmation and see the credit within 3 to 5 business days online, depending on your card company, or within 2 paper billing statements. 

• You need to wait 10-14 business days to arrive to us and be processed, and then 3-5 business days or two paper billing statements in order to see your money in your bank account

• You need to wait 10-14 business days to arrive to us and be processed, and then 3-5 business days to see your money in your bank account

NPR verbiage for LOST or STOLEN

• Before offering the Stolen NPR option for a delivered not received package must ask the customer if they have checked around and then educate on the NPR process

• For the Stolen/lost Package NPR's you must explain what to do if the package shows up ONLY

• Before offering the NPR option for a delivered not received package must ask the customer if they have checked around and then educate on the NPR process and you must explain what to do if the package shows up

Can we offer extended return policy after the day 60?

• YES

• NO

How many days does the store holds an item?

• 5 calendar days

• 5 business days

• Up to 3 days

• Depending on customer selection

Can we reroute ship to store order?

• YES

• NO

If the customer contacts and the question does not align to any of our topic, what topic do we use?

• OTHER

• FEEDBACK

• WEBSITE ISSUE OR QUESTION

• PRANK/NO ANSWER

What topic do we use for an unable to reroute?

• Change my order

• Charge inquiry

• Charge dispute

Can we adjust the price for same item different color?

• Only for service failure with approval

• Only for service failure without approval

• Actually we can not

• Only with CCL approval as an exception

What NPR should we ask the customer to contact us back if the package is located?

• Stolen, damage, ILOP

• Wrong item, ILOP, Unable to reroute

• Returned to the dropship, Lost package, Stolen

• Stolen, ILOP, Lost package

Can we provide a customer an specific date for the resolution email?

• YES

• NO