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What are Supply Chain Operation Performance Metrics used for?

• Calculating revenue

• Tracking employee performance

• Measuring guest satisfaction only

• Assessing the effectiveness, efficiency, and responsiveness of a hospitality business's supply chain

What is the focus of Customer Service performance metrics in a supply chain?

• Fulfilling guest expectations

• Optimizing resource utilization

• Ensuring adaptability to changing needs

• Ensuring high-quality offerings

What does Internal Efficiency performance metrics aim to optimize?

• Customer service

• Resource utilization

• Product development

• Demand flexibility

What does Demand Flexibility performance metrics ensure?

• Fulfilling guest expectations

• Optimized resource utilization

• High-quality offerings

• Adaptability to changing needs

What is the focus of Product Development performance metrics in a supply chain?

• Optimizing resource utilization

• Fulfilling guest expectations

• Ensuring high-quality offerings

• Adaptability to changing needs

What are the characteristics of a good Supply Chain Performance Metric?

• Easy to understand

• Measures what doesn't matter

• Qualitative

• Drives incorrect behavior

What operations enable Supply Chain Performance?

• Marketing, Sales, Finance, Human Resources

• Procurement, Warehousing, Logistics, Information technology

• Customer service, Quality control, Inventory management, Transportation

• Research, Development, Production, Distribution

How does effective supply chain management impact overall business performance?

• Improving guest satisfaction, Reducing costs, Enhancing profitability

• Decreasing guest satisfaction, Increasing costs, Reducing profitability

• Maintaining status quo, Increasing costs, Reducing guest satisfaction

• Improving guest satisfaction, Increasing costs, Reducing profitability

What is the main focus of Supply Chain Operations Performance Metrics?

• Using performance data to spotlight problems and opportunities

• Assessing markets and the supply chains that support them

• Defining a concise set of metrics for measuring employee performance

• Discussing ways to collect and display financial data

What are the Four Measurement Performance Categories in a supply chain?

• Marketing, Sales, Finance, Human Resources

• Customer Satisfaction, Cost Management, Adaptability, Innovation

• Customer Service, Internal Efficiency, Demand Flexibility, Product Development

• Research, Development, Production, Distribution