ODB Chapter 10

What things can be targets for change?

• Human resources

• Functional resources

• Technological capabilities

• Organizational capabilities

Changes in human resources can be...

• new investment in training and development activities

• socializing employees into the new organizational culture

• changing organizational norms and values to motivate a multicultural and diverse workforce

• changing the composition of the top-management team to improve organizational learning and decision making

Resistance to change in organizational level, except:

• Structure

• Culture

• Strategy

• Norms

Resistance to change in group level, except:

• Culture

• Cohesiveness

• Groupthink

• Norms

Resistance to change in individual level

• Cognitive biases

• Uncertainty & insecurity

• Selective perception & rentention

• Habit

Which one below is related to the concept of:

"A theory of organizational change that argues that two sets of opposing forces within an organization determine how change will take place."

• Force-field theory

• Force for change

• Kurt Lewin

• Resistance to change

Which one below is related to the concept of:

"organizational change in evolutionary way"

• the personal skills, knowledge, and competences that individual women and men possess.

• Total Quality Management

  (TQM)

• Flexible

  workers

• re-engineering

Which one below is related to the concept of:

"organizational change in revolutionary way"

• Re-engineering in business process

• Innovation

• E-engineering

• Restructuring

The concept of OD techniques in deal with the resistance:

• education & communication

• participation & empowerment

• bargaining & negotiation

• coercion

The concept of OD techniques in promoting change

• counseling, sensitivity training, & process consultation

• team building & intergroup training

• total organizational interventions

• none of them is correct