NEW HIRE QUIZ

It is a measure of how products and services of a company meet or surpass customer expectation.

• Customer Satisfaction

• Customer Dissatisfaction

• Customer Expectation

A step in Toyota Sales Process, in which an impression is created in the mind of the customer.

• Step 1: Inquiry Management

• Step 2: Meet and Greet

• Step 5: Test Drive

• Step 3: Needs Assessment

Prospecting is identifying potential customers by funneling leads based on money, authority, need and timing.

• TRUE

• FALSE

A client is a sure buyer and is ready to reserve a unit, is the client a lead or a prospect?

• Lead

• Prospect

Is a tool used to understand the current situation by defining the sources of inquiries so we can create the necessary action plans to effectively achieve our target.

• Sales Funnel Management (SFM)

• Sales Target Management (STM)

• Sales Expectation Management (SEM)

When your client owns a car in different brand, and is planning to buy a Toyota unit for the first time. What kind of buyer your client is?

• First-Ever Vehicle Buyer

• First-Time Toyota Vehicle Buyer

• First-Time Brand-New Toyota Vehicle Buyer

Type of customer that are enthusiastic, modulated, persuasive and fast-paced?

• The Peacock/Expressive

• The Panther/Autocrat

• The Dolphin/Amiable

A step in Toyota Sales Process, where the customer gets to feel the actual vehicle.

• Step 2: Meet and Greet

• Step 1: Inquiry Management

• Step 5: Test Drive

• Step 7: Delivery

Minimum time given for a test drive.

• 30 minutes

• 45 minutes

• 20 minutes

• 1 hour

When a client wants to undergo a test drive and give you their driver's license, what is the first thing that you should do?

• Process the test drive right away

• Make sure to check if the id is still valid and not expired

• Immediately give the key of the unit to the client