Quiz Day #1

What is the name of the tool that we will use to take calls?

• Amazon

• Twilio

• Superpunch

• CST

What are the benefits of the role-play?

• -Build confidence

• Creative problem-solving skills

• Develop listening skills

• The 3 options are correct

In this role-play we need 3 roles (agent, customer and observer)

• Triad

• Hot-seat

• Modeling

• Prepared

This is our Learning Management System (LMS) that offers a platform for managing employee learning and development. You will log into this tool throughout new hire training to complete eLearnings.

• Bridge

• Teams

• Outlook

• StubHub.com

Can a buyer change or cancel an order they mistakenly purchased?

• Contacting Customer Service

• All Sales are final. You cannot change or cancel any orders after the sale is complete.

• Disputing the charges

• Contacting the Watch team

Can a seller modify or delete their listing at any time until the tickets have sold? 

• True

• False

• I don't remember

• Can I go home now?