ITST 305 - mod 2 part 1

ISO 9001:2008 is a standard that:

• a) Specifies requirements for environmental management systems

• b) Defines the elements of a quality management system

• c) Regulates financial reporting standards

• d) Sets guidelines for occupational health and safety

Which of the following is NOT one of the eight principles of ISO 9001:2008?

• a) Customer Focus

• b) Leadership

• c) Product Innovation

• d) Continual Improvement

What does Customer Operations Performance Center Inc. (COPC) specialize in?

• a) Product manufacturing

• b) Customer service support

• c) Software development

• d) Financial consulting

What services does COPC offer to its clients?

• a) Food delivery

• b) Training, consulting, and certifications in customer service

• c) Legal representation in court cases

• d) Car rental services

What does CMMI stand for?

• a) Comprehensive Management Model Integration

• b) Capability Maturity Model Integration

• c) Continuous Monitoring and Management Integration

• d) Customer Management Model Implementation

What is the primary purpose of CMMI?

• a) Assessing employee performance

• b) Identifying process strengths and weaknesses

• c) Marketing products to consumers

• d) Managing financial assets

What is the overarching goal of CMMI?

• a) To maximize profits

• b) To achieve process excellence and maturity

• c) To minimize employee engagement

• d) To eliminate competition

How many maturity levels does CMMI has?

• 4

• 1

• 3

• 5

In ISO 9001:2008 focus, which principle highlights the necessity of involving people at all levels within the organization?

• a) Customer Focus

• b) Involvement of people

• c) System approach to management

• d) Process approach

In ISO 9001:2008 focus, which principle emphasizes the commitment to enhancing overall performance and capabilities continuously?

• a) Leadership

• b) Continual improvement

• c) Customer Focus

• d) Involvement of people