Behavior & Professionalism

What is professionalism a combination of?

• Skills, conducts, and poor judgment

• Skills, conducts, and good judgment

• Skills, misconducts, and good judgment

• Skills, conducts, and personal interests

What does professionalism foster in the workplace?

• A negative environment

• A positive environment

• Decreased productivity

• Poor communication

How does professionalism influence customer and client relations?

• It has no influence on customer and client relations

• It negatively affects customer satisfaction

• It promotes customer and client satisfaction and loyalty

• It leads to customer and client confusion

Which of the following is an example of positive behavior?

• Consistently failing to meet commitments.

• Interrupting others during conversations.

• Exemplifying punctuality and meeting deadlines.

• Engaging in gossip or unprofessional conduct.

Which of the following is considered negative behavior?

• Active listening during discussions.

• Offering support to colleagues in need.

• Taking ownership of mistakes and learning from them.

• Not taking responsibility for your actions.

Which of the following is NOT listed as a positive personality trait within professionalism?

• Reliability

• Creativity

• Teamwork

• Empathy

What trait is associated with the ability to work well with others according to the material provided?

• Communication Skills

• Integrity

• Teamwork

• Proactiveness

Which trait suggests the ability to adjust to new conditions as per the material provided?

• Adaptability

• Reliability

• Empathy

• Communication Skills

What does "Negativity" in the context of negative personality traits refer to?

• Taking responsibility for one's actions

• Constant complaining or being a "downer"

• Defying authority or disregarding company policies

• Showing excessive self-importance

What is the consequence of "Insubordination" at the workplace?

• It can lead to promotions

• It can improve management decisions

• It can have severe repercussions on your reputation and job security

• It can increase collaboration among colleagues