Customer Satisfaction Scenarios
Authored by Lamis Bayouk
Business
12th Grade
Used 3+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A student purchases a laptop from an electronics store and realizes that it is missing some essential accessories when they get home. The store denies responsibility & delays the resolution.
Good
Bad
2.
OPEN ENDED QUESTION
3 mins • 1 pt
A student purchases a laptop from an electronics store and realizes that it is missing some essential accessories when they get home. The store denies responsibility & delays the resolution. Why did you choose your option, what could be done differently
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3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A group of students goes to a restaurant for a celebration, and the waiter is rude and inattentive throughout the meal.
Good
Bad
4.
OPEN ENDED QUESTION
3 mins • 1 pt
A group of students goes to a restaurant for a celebration, and the waiter is rude and inattentive throughout the meal. Why did you choose your option, what could be done differently
Evaluate responses using AI:
OFF
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A student orders a pair of shoes online, and they arrive with visible defects and incorrect sizing. The customer service offers a hassle-free return process, covers return shipping, and provides a replacement
A student orders a pair of shoes online, and they arrive with visible defects and incorrect sizing. The customer service offers a hassle-free return process, covers return shipping, and provides a replacement
Good
Bad
6.
OPEN ENDED QUESTION
3 mins • 1 pt
A student orders a pair of shoes online, and they arrive with visible defects and incorrect sizing. The customer service offers a hassle-free return process, covers return shipping, and provides a replacement. Why did you choose your option
A student orders a pair of shoes online, and they arrive with visible defects and incorrect sizing. The customer service offers a hassle-free return process, covers return shipping, and provides a replacement. Why did you choose your option
Evaluate responses using AI:
OFF
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A student experiences a flight delay and approaches the airline staff for information and assistance. There is a lack of communication, inadequate assistance, and no compensation provided.
Good
Bad
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