Mesure et analyse de la fidélisation et de la relation client
1st Grade
•12 Qs
Similar activities
Regímenes aduaneros
1st - 5th Grade
•16 Qs
Fundamentos marketing digital
1st Grade
•10 Qs
plan unico de cuentas
1st Grade
•10 Qs
IDEAS DE NEGOCIO
1st Grade
•10 Qs
Capacitacion Gerentes de Zona STH
1st - 5th Grade
•10 Qs
Manager de proximité
1st Grade
•13 Qs
PARCOURS CLIENT
1st Grade
•16 Qs
Quelles relations entre le diplôme, l'emploi et le salaire
1st Grade - University
•13 Qs
Mesure et analyse de la fidélisation et de la relation client
Quiz
•
Business
•
1st Grade
•
Hard
emmanuelle hirschy
Used 2+ times
FREE Resource
12 questions
Show all answers
1.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
L'objectif d'une enseigne est de répondre aux ........... des clients
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Le cycle de vie de la fidélisation de la clientèle est le suivant:
accueil
fidélisation
rétention
fidélisation
rétention
accueil
accueil
offres promotionnelles
cadeaux
client VIP
1er achat
fidèle
VIP
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
l'acronyme VIP signifie:
Very
Important
Problematic
Very
Important
Problem
Very
Important
Person
Voir
Imaginer
Persuader
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
L'aptitude à transformer un prospect en client, c'est le taux de
fidélisation
conversion
attrition
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
L'aptitude à conserver le client, c'est le taux de
fidélisation
conversion
attrition
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La perte de clientèle est définie par le taux de
fidélisation
conversion
attrition
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La méthode QQOQCP, c'est
que
qui
on
quoi
comment
par
quoi
que
oh
quand
car
parce que
qui
quoi
où
quand
comment
pourquoi
Create a free account and access millions of resources
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?
Similar Resources on Wayground
10 questions
Costos de un Proceso de Producción
Quiz
•
1st Grade - University
10 questions
Dossier 15 : La prise en charge du client et de l’usager
Quiz
•
1st - 10th Grade
10 questions
Servicio al cliente
Quiz
•
1st Grade
10 questions
réceptionner de la marchandise
Quiz
•
1st Grade
10 questions
Introducción a los principios de la administración
Quiz
•
1st Grade - University
15 questions
PRUEBA LIBRO A LA CARGA
Quiz
•
1st - 3rd Grade
10 questions
Aula de Empreendedorismo: Tipos de empreendedor
Quiz
•
1st - 12th Grade
10 questions
Contratos Mercantiles
Quiz
•
1st Grade
Popular Resources on Wayground
10 questions
Honoring the Significance of Veterans Day
Interactive video
•
6th - 10th Grade
10 questions
Exploring Veterans Day: Facts and Celebrations for Kids
Interactive video
•
6th - 10th Grade
19 questions
Veterans Day
Quiz
•
5th Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
15 questions
Circuits, Light Energy, and Forces
Quiz
•
5th Grade
6 questions
FOREST Self-Discipline
Lesson
•
1st - 5th Grade
7 questions
Veteran's Day
Interactive video
•
3rd Grade
20 questions
Weekly Prefix check #2
Quiz
•
4th - 7th Grade
Discover more resources for Business
6 questions
FOREST Self-Discipline
Lesson
•
1st - 5th Grade
13 questions
Veterans' Day
Quiz
•
1st - 3rd Grade
15 questions
Natural Resources
Quiz
•
KG - 2nd Grade
20 questions
Place Value
Quiz
•
KG - 3rd Grade
16 questions
natural resources
Quiz
•
1st Grade
20 questions
Identify Coins and Coin Value
Quiz
•
1st Grade
24 questions
Addition
Quiz
•
1st Grade
7 questions
Water Conservation
Quiz
•
1st Grade