Quality Management Principles Quiz

Which of the following is NOT one of the quality management principles shown in the diagram?

• Continuous improvement

• Customer satisfaction

• Relationship management

• Evidence-based decision making

What principle is directly connected to 'Leadership' in the quality management principles diagram?

• Customer focus

• Process approach

• Engagement of people

• Improvement

According to the diagram, which principle is positioned opposite to 'Improvement'?

• Leadership

• Evidence-based decision making

• Relationship management

• Engagement of people

What is the ultimate focus of quality management according to the provided material?

• To reduce costs and improve efficiency

• To meet and exceed customer expectations

• To increase the speed of product development

• To focus solely on product quality

Which of the following is NOT mentioned as a way to maintain customer focus in quality management?

• Connect organizational objectives to customer expectations

• Actively manage customer relationships for long-term success

• Monitor customer satisfaction and proactively address issues

• Prioritize internal processes over customer feedback

What is the purpose of enabling direct feedback from customers?

• To increase product prices

• To reduce the time to respond to issues

• To decrease customer interaction

• To ignore customer complaints

What should be unified to create productive environments for employees to pursue quality objectives according to the leadership section?

• Strategies and processes across departments

• The purpose and direction of the workforce

• Risk-based thinking and operations

• Mission and vision statements

According to the leadership section, what should quality be considered as in an organization?

• An add-on process

• A separate process

• The norm for how the organization operates

• A reward system

What is important to communicate clearly across the organization?

• Quality objectives and rewards

• Mission, vision, strategy, policies, and processes

• Collaboration techniques and risk management

• Trust and integrity values

What should be built to ensure organizational quality according to the text?

• A culture of quality rooted in trust and integrity

• A reward system for risk-based thinking

• Separate processes for different departments

• An add-on quality department