Total Quality Management Quiz

What does TQM stand for?

• Total Quality Management

• Total Quantity Management

• Technical Quality Management

• Tactical Quality Measure

What is the primary focus of Total Quality Management (TQM)?

• Reducing production time

• Improving quality and delivering customer satisfaction

• Increasing the number of products manufactured

• Focusing solely on the profits

What is TQM aimed at creating?

• A high expense environment

• A low efficiency environment

• A high efficient environment

• A high stress environment

Which of the following is true about TQM?

• It only involves the top management

• It requires the involvement of all staff in all departments

• It is only concerned with the quality of services, not products

• It decreases the reputation of the organization

What is one of the benefits of implementing TQM according to the text?

• It decreases customer satisfaction

• It increases expenses

• It improves reputation for the product and the organization

• It limits employee involvement

What does "Customer focus" in the context of primary elements refer to?

• Emphasizing communication between different systems

• Providing training and a pleasant working environment

• Focusing on the customer and their requirements

• Using quality as the core component

What is the role of "Total employee involvement" in the primary elements?

• Making decisions based on processes

• Providing training and a pleasant working environment

• Helping to run the company efficiently

• Emphasizing the process by continually improving to make more efficient

What does "Process centred" emphasize in the primary elements?

• Communications between different systems

• Continual improvement using evidence based analytical data

• The process by continually improving to make more efficient

• Strategic planning/management

What is the significance of an "Integrated system" in the primary elements?

• It focuses on the customer and their requirements

• It provides training and a pleasant working environment

• It emphasizes communications between different systems

• It is based on making decisions by looking at processes

What is the core component of a "Strategic and systematic approach" according to the primary elements?

• Communications

• Employee involvement

• Quality

• Customer focus