FOK Quiss

What is Front Office Department?

• Department in a hotel which is situated at the front part of the hotel and it's duty is to sale the rooms of the hotels

• Department in a hotel which is situated at the back of hotel and it's duty to sell Food and Beverage

• Department in a hotel which is handling finance of the hotel

• Department in a hotel which is situated at the front of the hotel and it's duty to clean rooms

What is the highest position in FO Department

• Front Office Supervisor

• Room Division Manager

• Chief Reservation

• Front Office Manager

Which one below the person who has duty to handle reservation?

• Reservation Officer / Agent

• Bell boy

• Front Desk Agent

• Concierge

Below is the duties and responsibilities of FO Manager, except?

• Directs & coordinates the activities of the FO department

• Evaluate the job performance of front office staff & fills their appraisals

• Plan the present & future need of resources

• accepting and rejecting reservation

Perform the function of a link between the management & front office employees is one of the main tasks of

• Reservation Officer

• Front Desk Agent

• Front Office Manager

• Front Desk Supervisor

Reservation officer duties and responsibilities, except?

• Accept and reject reservation

• escorting guest to their room

• To maintain reservation records by completing reservation forms, sending reservation confirmation letters etc

• To process reservations from sales offices, other departments of the hotel, travel agents, tour operators etc

Choose the answers below for duties and responsibilities of Receptionist

• Escort the guest from lobby to guest room when check in

• Process guest check in and check out

• Answering incoming calls

• Assist in efficient team building with attention to welfare, safety, training and staff development

Escort guest to their rooms and familiarize them with the use of in-house facilities is one of the main duties of?

• Guest Relation officer

• Door Man/ Door Girl

• Bell Boy / concierge

• Receptionist

Traveloka, Pegi-pegi, Tiket.com also known as?

• Travel Agency

• Tour operator

• Online Travel Agent

• Travel Market

Up Selling technique should be mastered by ?

• Telephone Operator

• Reservation Officer

• Bellboy

• Front Office Supervisor