FOK Quiss
Authored by Wisnu D
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25 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
What is Front Office Department?
Department in a hotel which is situated at the front part of the hotel and it's duty is to sale the rooms of the hotels
Department in a hotel which is situated at the back of hotel and it's duty to sell Food and Beverage
Department in a hotel which is handling finance of the hotel
Department in a hotel which is situated at the front of the hotel and it's duty to clean rooms
2.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
What is the highest position in FO Department
Front Office Supervisor
Room Division Manager
Chief Reservation
Front Office Manager
3.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
Which one below the person who has duty to handle reservation?
Reservation Officer / Agent
Bell boy
Front Desk Agent
Concierge
4.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
Below is the duties and responsibilities of FO Manager, except?
Directs & coordinates the activities of the FO department
Evaluate the job performance of front office staff & fills their appraisals
Plan the present & future need of resources
accepting and rejecting reservation
5.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
Perform the function of a link between the management & front office employees is one of the main tasks of
Reservation Officer
Front Desk Agent
Front Office Manager
Front Desk Supervisor
6.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
Reservation officer duties and responsibilities, except?
Accept and reject reservation
escorting guest to their room
To maintain reservation records by completing reservation forms, sending reservation confirmation letters etc
To process reservations from sales offices, other departments of the hotel, travel agents, tour operators etc
7.
MULTIPLE CHOICE QUESTION
1 min • 4 pts
Choose the answers below for duties and responsibilities of Receptionist
Escort the guest from lobby to guest room when check in
Process guest check in and check out
Answering incoming calls
Assist in efficient team building with attention to welfare, safety, training and staff development
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