Motivation and Human Resources

The personal satisfaction people feel when they have done a job well is a(n) __________ reward.

•  cognitive

•  extrinsic

• physiological

•  intrinsic

__________ was the father of scientific management.

• Elton Mayo

• Frederick Taylor

• Henry Gantt

• Nathaniel Hawthorne

Sheldon has just successfully negotiated a new long-term sales agreement with a major client. The personal satisfaction Sheldon has about his efforts is his __________ reward

• external

• intrinsic

• financial

• extrinsic

Alyssa's supervisor was so impressed by her work that he named her the employee of the month. This praise from her supervisor is an example of a(n) __________ reward.

• extrinsic

• financial

• instrinsic

• secondary

The Hawthorne studies were conducted by __________ and his colleagues from Harvard University

• Elton Mayo

• John Hawthorne

• Henry Gantt

• Peter Drucker

The original goal of the Hawthorne studies was to determine

•  the average IQ of production employees.

• whether employees could work effectively in unsupervised teams.

• how the level of illumination that affects productivity.

• how to get employees to be more creative.
  

Herzberg's research identified several __________ factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.

• esteem

• motivational

•  negative

• hygiene

According to Herzberg, a sense of achievement, earned recognition, and interest in the work itself were all

• hygiene factors.

• motivators

• temporary

• financial factors

Douglas McGregor described two very different sets of managerial attitudes about employees, which he called

• Theory X and Theory Y

• Scientific Management

• Expectancy Theory

• Human Relations

Theory X managers are likely to believe that

•  employees know more about their job than the boss.

•  job satisfaction is primarily related to psychological needs

• people dislike work and will avoid it when possible.

• employees will work hard without external motivation