SPC1017 Chapter 5 Listening

Choose the best answer.  Listening is

• the learned process of receiving, interpreting, recalling, evaluating, and responding to verbal messages.

• i the learned process of receiving, interpreting, recalling, evaluating, and responding to nonverbal messages.

• the learned process of receiving, interpreting, recalling, evaluating, and responding to verbal and nonverbal messages.

• the learned process of receiving, interpreting, recalling, evaluating, and responding to messages.

T/F The first stage of listening is responding

• False

• True

T/F The second stage of listening is interpreting

• False

• True

T/F the last stage of listening is responding

• True

• False

T/F  When we evaluate something, we make judgments about its credibility, completeness, and worth.

• True

• False

T/F we are born with critical thinking skills

• False

• True

T/F listening skills are not sought after by potential employers

• True

• False

T/F Informational listening entails listening to comprehend and retain information.

• False

• True

T/F Critical listening entails listening to analyze or evaluate a message based on information presented verbally and information that can be inferred from context.

• False

• True

T/F Empathetic listening is to sympathize with what a speaker is thinking or feeling.

• False

• True